We Respect Your Personal Privacy
In order to provide you with the highest standard of Dental Care, Maven Dental Reynella, formerly Dental Partners Reynella, needs to collect personal information and details from you.
Your privacy and maintaining the confidentiality of your personal information is important to us. This privacy statement explains what information we collect, how information is collected, used and handled, when information may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your personal information, as well as how you can provide us with feedback or make a complaint. This document may be amended by us from time to time.
Information We Collect
We will only collect information that is necessary for providing our services to you.
- Name, address, telephone and email contact details
- personal details such as age and gender
- details of previous dentists you’ve been a patient of
- your Medicare number
- records of service contacts such as system notes and voice recordings of telephone conversation you’ve had with our employees
- financial information (for example, credit card numbers to assist in the administration of payments for dental services)
- details of purchases made and professional services used, including the date; and sensitive information including:
- medical history
- family medical history
- current health and dental assessment
- health insurance details
- We will take the needed steps to ensure that your details are accurate, complete and up-to-date.
- All of our staff are trained to respect these principles at all times.
- Your consent is important to us. Your consent may be implied or express and it may also be verbal or written
Children and Personal Information
At Maven Dental Reynella, formerly Dental Partners Reynella, we recognise the importance of protecting children’s privacy. Maven Dental Reynella will endeavour not to collect, use or disclose personal information about anyone under the age of 18 unless we have the consent of a parent or legal guardian.
Direct marketing
From time to time, we may contact you to provide you with information about other products and services offered by us, our related entities and our business partners that may be of benefit to you and your family. When we contact you it may be via mail, phone, email or SMS. If you request not to receive marketing material, please note that we will still contact you in relation to our on-going relationship with you. For example, we will still send you any accounts, statements and notices that are relevant to the products and services you have purchased from us.